Inbound Agent - Contact Center

• Inbound Calls: Handle inbound calls promptly and professionally, addressing customer inquiries, providing information, and resolving issues related to banking services.
• Service Excellence: Uphold the highest standards of service quality, ensuring customer satisfaction through effective communication and problem resolution.
• Product Knowledge: Develop and maintain a comprehensive understanding of the bank's products and services to assist customers accurately.
• Data Entry and Accuracy: Enter customer information and transaction details accurately into the system, ensuring data integrity.
• Security Protocols: Follow established security protocols to safeguard customer information and maintain the confidentiality of banking transactions.
• Sales Opportunities: Identify opportunities to promote and cross-sell banking products and services during customer interactions.
• Complaint Handling: Effectively handle customer complaints, gathering relevant information, and escalating when necessary for resolution.
• Reporting: Provide regular reports on call metrics, customer feedback, and trends to support continuous improvement efforts.

• Excellent communication skills in Arabic and English.
• Familiarity with banking products, services, and regulatory requirements.
• Strong problem-solving and interpersonal skills.
• Proficiency in using call center software and systems

• Between 0-1 year of experience

• Strong verbal and written communication skills to effectively convey information and enforce policies.

Al Ahli Bank of Kuwait