Call Center Agent (Fresh Graduate)
- Kuwait City
- Permanent
- Full-time
- Answering Inbound Calls: Promptly handling incoming calls and providing assistance to customers.
- Making Outbound Calls: Proactively reaching out to potential customers, setting appointments, or following up on leads.
- Providing Accurate Information: Ensuring customers receive correct details about products, services, and policies.
- Resolving Complaints: Listening to customer issues and working towards a satisfactory resolution.
- Documenting Interactions: Logging detailed notes in the CRM for quality assurance and follow-up purposes.
- Adhering to Scripts: Following standardized scripts to ensure consistency, while also tailoring responses as needed.
- Managing Call Escalations: Recognizing when a customer’s issue requires escalation to a supervisor.
- Maintaining Professionalism: Demonstrating courteous and respectful behavior at all times.
- Upselling and Cross-Selling: Identifying opportunities to introduce additional products or services.
- Meeting Performance Targets: Achieving key performance indicators (KPIs) such as average handling time (AHT) and first call resolution (FCR).
- Continuous Learning: Participating in training and feedback sessions to improve service delivery.
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