Customer Service Representative
- Kuwait City
- Permanent
- Full-time
- Manage incoming calls and respond to patient inquiries regarding services, appointments, and billing.
- Assist patients in completing necessary forms and documentation.
- Coordinate with medical staff to schedule appointments and follow-up visits.
- Handle patient complaints and concerns with empathy and professionalism.
- Maintain accurate records of patient interactions and transactions.
- Provide information about hospital services, policies, and procedures.
- Assist in the training of new staff members on customer service protocols.
- Participate in team meetings to discuss patient feedback and service improvements.
- Ensure compliance with hospital regulations and confidentiality standards.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Empathetic and patient-focused approach to customer service.
- Experience in a healthcare setting is a plus.
- Proficient in using computer systems and software for scheduling and record-keeping.
- Team player with a positive attitude.
- Willingness to learn and adapt to new procedures.
- Strong attention to detail and organizational skills.
- Ability to maintain professionalism under pressure.
Bayt