Quality Coordinator

• Ensure all policies and procedures of the hospital are reviewed with concerned department, required approval secured, issued and published.
• Ensure the published documents follow standard formats, correctly coded, uploaded/filed, and communicated.
• Ensure compliance with monitoring plans by departments as published in policies.
• Conducts regular rounds to departments to verify compliance to accreditation and patient safety standards.
• Initiates measure to monitor compliance and evaluates appropriateness of quality improvement and patient safety plans and practices.
• Assist accreditation teams to review and achieve the standards and submit regular updates to quality director.
• Actively participate in quality initiatives, risk management and other activities as required and assigned.
• Conducts onsite tracer methodology as assigned to verify compliance of units to accreditation and patient safety standards.
• Participate in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality improvement needs.
• Guides the departments in developing documents (policies, procedures, guidelines) keeping in mind accreditation standards, professional consideration, Country's laws and regulations.
• Participate in meetings related to quality, safety and other operational matters.
• Participate in development of department Operational plan by suggesting objectives and action plans during departmental discussion.
• Contributes to the collation of quality department reports, based on annual operation plans/ team initiatives.
• Participate in Quality Improvement Projects as assigned.
• Conduct training sessions on behalf of Quality Department during General Orientation, Patient Safety Workshop and any others as assigned.
• Ensures quality and patient safety practices are followed at all times.
• Provides and promotes People Centered care concept by involving Patient and family in all activities affecting their care and choices as applicable.
• Promotes inclusive health by working on initiatives to provide equitable and accessible care to patients and families with special needs.
• Performs miscellaneous job-related duties arising due to additional department functions.
• Working Condition: Able to withstand stressful environment.
• Physical Demands: Sitting for long hours working on computers

• Strong written and verbal communication skills
• Ability to manage time efficiently
• Ability to gather data, compile information, and prepare reports.
• Able to understand workflow in various departments and do necessary reports.
• Ability to perform basic statistical Analysis
• Strong observation skills, capable of problem-solving
• Able to communicate with internal customers in a calm, convincing and acceptable manner

• Hospital /Outsourced employees and Patients/Patient's relatives
• External personnel visiting the organization on job related issues

Dar Al Shifa Hospital