Country Manager

• Connects decision makers & develops accountability through cross functional check-ins
• Understands the big picture and long term view of how Calo can become a household name in Kuwait
• Maintains accountability and momentum with a focus on:

• quality of all items that touch the customer (delivery, production, packaging, etc)
• food / production COGS planning
• marketing & new subscription and retention rates
• champion capacity building
• menu performance
• Own the P&L by monitoring and reviewing the investment plans vs. results to maintain profitability while growing

• Target profit contribution range of 20% - 30% excluding Marketing, Discounts and Pre-Operating Expenses
• Total business EBITDA of 15% - 20%
• Drive growth by achieving and exceeding financial targets, while carefully managing expenses to ensure profitability
• Forecasting of P&L two months in advance with Finance
• Works within the following levers:

• P&L control and forecasting before investment
• Price
• Expanding capacity
• Employee productivity and costs
• G&A spend
• Food wastage controls
• Cross-functional communication
• Responsible for connecting cross-functional team like CX, Marketing, Growth, Supply Chain and Production to deliver the Business Unit objects and the overall progress of the company
• Maintain a healthy work environment between functions with a focus on building trust relationships
• Develops an environment for MP and Basecamp team members to grow sales and profits of the company and plan the future prospects of the company
• Assessing, managing, and resolving problematic developments and situations.
• Create a positive and motivating work environment and atmosphere with a focus on quality for the customer with all stakeholders in the company
• Curating and executing growth plans for employees to deliver on the business need and personal development
• Ensures compliance with the laws of country, local regulations and compliance requirements relevant to the food industry in Kuwait
• Ensuring employee performance assessments are completed every 6 months
• Work with the finance team to retain constant awareness of the company’s financial position and forecasted P&L
• Build on and oversee the relationships with manpower suppliers, logistics suppliers and other key partners
• Work within the payments and purchasing SOP approval matrix to be followed in all companies
• Work closely with senior management to execute the strategic goals and business strategy in Kuwait
• Create sustainable and actionable business and people planning that ensure the successful execution of both short and long-term objectives of the organization
• Present capital investment required to achieve the desired growth while analyzing the profitability impact
• Define problematic situations and provide practical solutions to solve them and prohibit their reoccurrences
• Prioritize customer satisfaction by understanding local consumer preferences and feedback, and translating insights into actionable improvements
• Implement customer-centric initiatives to build brand loyalty and increase customer awareness

• Sustainable market growth and successful P&L delivery in line with the growth targets and budgets
• Leading and managing the team to fulfill the daily orders on time in line with the set quality standards
• Developing a healthy work environment with a focus on Safety, Quality & Productivity
• Training plans to enforce the quality standards within the kitchen and dispatch teams
• Monthly P&L control with a focus on cost levers

• Proven track record in achieving business growth objectives in Kuwait, specifically in the food production industry
• Strong leadership & communication skills
• Ability to adapt to the dynamic nature of the food industry
• Leads with empathy

Calo