Delivery Advisor
- Kuwait
- Permanent
- Full-time
- Prepare vehicles for delivery by ensuring registration, insurance, accessories, fuel, and detailing are completed.
- Schedule and coordinate delivery appointments in alignment with the sales team and customer preferences.
- Conduct pre-delivery inspection (PDI) checks and verify readiness of the vehicle before handover.
- Greet customers on delivery day and provide a warm, professional experience.
- Explain vehicle features, functionalities, safety systems, and maintenance tips during orientation.
- Assist customers in connecting mobile apps, infotainment systems, and Bluetooth devices if applicable.
- Address any immediate customer questions or concerns at the time of delivery.
- Ensure all required documents (registration, insurance, invoice, warranty booklet, owner's manual) are complete and accurately handed over.
- Collect customer signatures on all required delivery and inspection documents.
- Maintain proper delivery records and update CRM systems accordingly
- Conduct follow-up calls or messages post-delivery to ensure customer satisfaction and answer any additional questions.
- Liaise with the customer relations team in resolving any after-delivery complaints or concerns.
- Encourage customers to complete satisfaction surveys and gather feedback for continuous improvement.
- Work closely with the sales team, vehicle preparation, and registration departments to ensure smooth and timely delivery.
- Monitor vehicle stock status and delivery pipeline to anticipate and plan for upcoming handovers.
- Report delays or issues in the delivery process to the Sales Manager for resolution.
- High school diploma or bachelor's degree in Business Administration, Automotive Technology, or related field.
- 2-4 years of experience in automotive sales support, delivery coordination, or customer service.
- Valid driver's license and clean driving record.
- Knowledge of vehicle features, controls, and industry terminology is a strong advantage.
- Excellent interpersonal and communication skills.
- Strong attention to detail and organizational ability.
- Customer-focused mindset with a passion for delivering exceptional experiences.
- Ability to explain technical information in an easy-to-understand manner.