Executive, Field Operations
Alsayer Holding
- Kuwait
- Permanent
- Full-time
Assist the line manager in supervising, analyzing, and implementing the elements of quality system and processes within the operations of TSD's branches, as per TMC's guidelines.Responsibilities:
Strategic:
1. N/A
Operational:
General:
1. Coordinate with all the service branches to ensure functioning in line with the defined TMC's Standard Operation Procedures and as per ASG's policies.
2. Analyze the operations taking place in TSD to identify the focal points and coordinate with the line manager to implement counter measures to streamline operations.
3. Coordinate with all the service branches to conduct the operations evaluations based on TSM Kodawari, TSM Advanced etc. and submit the necessary reports to the line manager.
4. Maintain the analyzed and compiled TSD's Key Performance Indicators (KPI) monthly reports in the designated system after presenting it to the line manager.
5. Supervise the implementation of Value Chain activities between MNSS and TMC.
6. Assist, the Senior Executive, Field Operations in designing Mid-Range Plans, Customer Service Action Plans and Kaizen action plans in coordination with the Senior Manager, Technical Training Service.
7. Coordinate with the designated branches to ensure implementation and sustainment of customer satisfaction "VOC Reports" following ASG's guidelines.
8. Maintain the analyzed and compiled reports for TMC Customer Service Excellence Award Program in the designated system.
9. Follow up with TSD branches in introducing and implementing new business practices established by TMC related to service management.
10. Coordinate with TSM's Promoters & Evaluators conducting the necessary operations upon their presence in Kuwait.
11. Provide necessary trainings on TSM Kodawari program.
12. Coordinate with Marketing department and Parts department for the planning and implementation of Service & Parts Joint Campaigns.
13. Support the group in value chain enhancement activities. People Management:
N/A
Prepare periodic and ad hoc reports and presentations.
Document and maintain records of activities and process workflows on the internal communication portals.
Adhere to Al-Sayer Group policies and health and safety regulations.
Perform other duties as requested by management.Job Responsibilities Continued..Education - PrimaryBachelor's degreeExperience - Primary3Education - AlternateDiploma (12th Standard + 2 or 3 years Diploma)Experience - Alternate5CPC Experience1 year in previous gradeLingusitic AbilitiesEnglishTechno-Functional CompetenciesBehavioral Competencies4 - Customer Orientation4 - Achievement Orientation4 - Impact and Influence4 - Execution Excellence4 - Personal Effectiveness4 - Problem SolvingCertificationsFooterThe information contained in this Job profile is the property of Al- Sayer Group. It must not be copied or used for commercial or other purposes without prior written consent of the Management of Al-Sayer Group.