Job Summary/PurposeManage the Reconditioning Center operations in order to achieve allocated turn over targets, supporting sales growth and CSI target achievement within the Certified Vehicle Sales DepartmentExperience - Primary10Job Responsibilities1. Review the work procedures and processes for Reconditioning Center and recommend improvements as and when required.2. Coordinate the activities with sales team in order to provide required support for promoting the certified car sales in line with the group strategies.3. Identify and recommend performance targets in terms of Reconditioning center revenue, based on factors such as Reconditioning center capacity (physical location), manpower capacity and budgets, product mix etc.4. Monitor the operational problems that might arise from any section in the Reconditioning Center and provide solutions to escalated problems.5. Monitor the repair and recondition of vehicles for the Certified Vehicle Sales and take corrective actions whenever required.6. Contribute to development and implementation of incentive schemes in order to uplift Reconditioning Center activities and increase profits.7. Ensure the Reconditioning Center quality standards and promotional plans are understood and implemented at all levels to give optimum level of impact.8. Recommend equipment/s and material for Reconditioning Center in order to ensure maximum efficiency and state of art operations.9. Monitor the maintenance of all Reconditioning Center equipment/s.10. Establish and monitor the layout, facilities such as parking space and product bay design in order to increase Reconditioning center capacity and ensure smooth flow of Reconditioning center traffic.11. Ensure constant update and maintenance of customer database.12. Attend to and resolve escalated customer complaints in order to achieve targeted CSI and market image.13. Ensure adherence to housekeeping standards and safety of premises.Minimum Requirements:▪ Educational Qualifications and Experience:▪ Primary: Bachelor's Degree (12th Standard + 3 years or 4 years Engineering) or equivalent with 10 years of experience▪ Alternate: Diploma in Automobile/Electrical/ Mechanical (12th Standard + 2 or 3 years Diploma) or equivalent and 2 years of additional managerial experience▪ Linguistic Abilities: English and Arabic is a must.
