
ESM Systems Engineer III
- Kuwait City
- Permanent
- Full-time
Responsibilities
- Provides Enterprise-level support for Active Directory, Azure Active Directory (Entra ID), and Windows File Services in an Enterprise environment for global initiatives.
- Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting.
- Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems.
- Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software.
- Coordinates and implement patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.
- Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
- Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
- Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.
- Performs other duties and assignments as required.
- Qualifications:
- Security Clearance:
- Requires an active Secret Clearance
- Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
- Bachelor’s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
- This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline Environment (BE) certifications cannot also be used as a Computing Environment (CE).
- The authorized certifications for this job title are listed as follows:
- BASELINE:
- Cisco: CCNP: Certified Network Professional - Security
- CompTIA: CASP+ ce: Advanced Security Practitioner
- CompTIA: SecurityX ce
- GIAC: GCED: Certified Enterprise Defender
- GIAC: GCIH: Certified Incident Handler
- ISACA: CISA: Certified Information Systems Auditor
- ISC2: CCSP: Certified Cloud Security Professional
- ISC2: CISSP (or Associate): Certified Information Systems Security Professional
- COMPUTING ENVIRONMENT (CE):
- Microsoft: 365 Certified: Enterprise Administrator Expert
- Microsoft: Certified: Azure Database Administrator Associate
- Microsoft: Certified: Azure Security Engineer Associate
- Microsoft: Certified: Azure Solutions Architect Expert
- Microsoft: MCSE: Core Infrastructure
- Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
- Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.
- Platforms including a combination of the following:
- Microsoft Active Directory
- Azure Active Directory (Entra ID)
- MECM (SCCM)
- Intune
- WSUS
- SQL
- MIM/FIM
- ADFS
- DNS
- PKI
- Azure Virtual Desktop in a Wide Area Network.
- Experience with a customer service-oriented company
- Skills & Technology Used:
- Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously.
- Ability to Install, configure, and maintain Microsoft Active Directory, Microsoft Enterprise tools, and third-party software utilities for hardware systems within operational guidelines.
- Active Directory, Azure Active Directory (Entra ID) and Windows Enterprise environment.
- System Center Configuration Manager.
- Ability to analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD).
- MS Active Directory Domain Services.
- MS Active Directory Certificate Services (AD CS).
- Ability to create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.