Front Office Supervisor

AccorHotels

  • Kuwait City
  • Permanent
  • Full-time
  • 3 months ago
DUTIES & RESPONSIBILITIES
  • Responsible for the organisation and the quality of services delivered to the customers for the Front Office department. • Maintain good public relation with guests and customers.
  • Ensure close co-operation with other departments.
  • Maintain good public relation with guests and other Department.
  • Develop a spirit of application, service and creativity in the team.
  • Be aware of room status and also the competitors’ status.
  • Attend VIP’s arrival, if any.
  • Maintain and improve quality service in Front office.
  • Ensure that the Front Office team welcomes the customer properly.
  • Be flexible to replace the colleagues in another department or in the other Accor Hotel Properties.
  • Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
  • Receive and deal with verbal complaints. Forward to Asst. FOM when necessary.
  • Ensure that there is compliance to all work legislation in the department.
  • Assist in all Front of the House tasks.
  • Inspect rooms to ensure standards and quality.
  • Ensure the settlement of the Master folio opened for any travel agent or event inside the Hotel.
  • Perform miscellaneous job-related duties as assigned.
  • Do and ensure that the police report is done.
  • Liaise with reservation, with all immigration issues (Visas).
  • Aware about local requirements (follow up and responsible for local and Police requirements).
  • Define the organization of work to be performed by the team, and supervise, co-ordinate and plan daily activities of personnel.
  • Responsible for the Front Office, Cashiering, the guest information team.
  • Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
  • Control the follow up of all procedures.
  • Ensure that all entries in the logbook are read and followed up if necessary.
  • Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
  • Report daily to the Asst. FOM (short meetings)
  • Listen to the team needs and help them out.
  • Train junior associates.
  • Conduct meetings with junior associates.
  • Monitor and report performance of the team to Asst. FOM, with regards to punctuality, efficiency, etc.
  • Check credit limit report and follow up accordingly.
  • Check discrepancy report and action accordingly.
  • Perform any other duties that may be assigned from time to time by superiors.
  • Make sure that an ACCOR and Brand policies are respected.
  • Co-ordinate all walkover within the properties.
  • Monitor their performance on a constant basis ensuring all procedures are carried out correctly.
  • To be aware of A Club program

Accor

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