IT Helpdesk Supervisor
Diyar United Company
- Kuwait
- Permanent
- Full-time
- Manage, develop and lead a Customer Service team focused on delivering best in class customer service focused on first time resolution and customer retention.
- Responsible and accountable for the successful delivery of the agreed targets, budgets and goals.
- Create a Customer Service function that continually aspires to achieve excellence in all areas.
- Provide motivational and inspirational leadership to diverse teams with varied skills and abilities, responsible for all aspects of customer service.
- Responsible for drive performance to exceed agreed customer services levels and continually push the barriers to deliver improvements in customer service and reduction in operating expenses.
- Have necessary skills to configure and manage BMC Service or equivalent Desk application.
- Experience in diagnosing and solving computer related problems (Hardware & Software)
- Experience in supervising and managing the Helpdesk staff.
- ITIL implementing and operating experience is a must.
- ISO20000 Implementing is preferable.
- +5/- Years experience of IT Helpdesk domain related to IT / Telecom / Banking Sector.
- Experience in Supervising Helpdesk Applications and Team.
- Bachelor Degree in the fields of Computer Science or Engineering , Information technology or any other relevant disciplines.
- Certifications: MCSE/ ITILv4 / ISO 20000 Implementer.
Bayt