Receptionist (Bilingual)

• Operate complex digital telephone system to relay incoming and intra-system telephone calls
• Greet visitors and direct them to appropriate personnel or department
• Provide students/guests with general information about registration, scholarship, testing, counseling, etc., and refer students to appropriate person or department
• Maintain various voice messages associated with events, holidays and University closings
• Update and maintain University directory and other resources to ensure accurate dispensing of information; including website
• Receive mail and packages on behalf of the institution; open, sort and route mail to the appropriate personnel or department
• Answer routine questions about telephone and voice mailbox operation; report communication/computer problems to supervisor
• Work closely with Facilities and Security as needed by contacting them during an emergency or non-emergency situation
• Answer questions and provide training for new operators, on-call support or student-workers
• Maintain reception office spaces ensuring areas stocked with materials and appropriate information
• Evening and weekend duties as required
• Other duties as assigned

• Ability to communicate information clearly and effectively with a variety of people: students, employees, and the general public; must possess English communication and customer service skills. Arabic is a must.
• Demonstrated knowledge of proper telephone etiquette; answering and transferring telephone calls, handling multiple lines
• Demonstrated ability to expedite phone calls by giving clear, concise, specific information
• Ability to multitask with frequent interruptions; must be able to work in fast-paced, professional working environment, working under pressure and maintaining composure; must be task-oriented, a self-starter, and capable working independently
• Demonstrated skills, knowledge, and experience working with clerical administration
• Demonstrated ability to maintain confidentiality and effectively handle sensitive information with sound judgment, tact, and discretion
• Ability to organize and prioritize work assignments and meet deadlines
• Demonstrated proficiency in the use of standard software applications
• Demonstrated ability to work and communicate effectively with a diverse group of professionals and constituents
• Ability to work evening and weekends as required

• Bachelors / High School diploma required
• Language: English and Arabic bilingual
• Experience in clerical administrative and/or receptionist role
• Six months of console experience in a busy, customer service-oriented position or evidence of training.

American International University