Legal Collection Supervisor

• Ensures effective collection follow-up on Legal portfolio and timely collection of receivables
• Improve collection in Legal to reduce bad debts provision
• Handle customer service-related queries and complaints

• Achieve Legal Collection KPIs set by the management. Ensure collections are maximized for Kuwaiti, non-kuwaiti segment and different collection aged buckets

• Ensure to identify and timely flagging of Skipper customer

• Supervision of day-today collection follow-up activities of team pertaining to Legal portfolio, the key responsibilities are:

• Allocate Legal outstanding customer to collection agents for daily follow-up
• Publish collection performance report by agent and age bucket
• Publish daily call volume report by agent to ensure adequate follow-up happens
• Evaluate agents follow-up call to ensure follow-up happens as per calling script

• Send SMS to overdue customers as per the policy

• Manage customer calls(inbound/outbound), handles queries or complaints

• Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation

• Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any

• Maintain good relationship with Police department to help in Car Seizure/Jail Order activities

• Co-ordinate with AI Legal court team for CPO, renewal of legal actions on customers

• Review follow-up feedback received from agents and take necessary action

• Provide required training/support to the team and ensure that team is working optimally

• Conduct regular team meetings to discuss on issues, suggestion and provide solution

• Publish report on collection performance to the management as applicable

• Review various reports and identify the issues and provide timely solution

Alghanim Industries