Manager, Commercial Support - Prepaid
Ooredoo
- Kuwait City
- Permanent
- Full-time
- Identify key market insights on sales / distribution / promotion trends in the market for Prepaid Business and prepare reports to support Senior Management in making business decisions.
- Evaluate Business Intelligence analysis and review how it impacts Ooredoo and communicate the key information to management on a variety of subjects including performance against KPIs, quality of sales, business impact etc.
- Coordinate with other departments including Finance, Marketing, BI and Technology to provide meaningful analysis and insight on market working & Distribution KPIs
- Work with the Commercial team to ensure that the Commercial KPI’s are met.
- Prepare Targets for Sales Channel & Internal Team members considering Overall company objective & Strategy.
- Preparation of Channel & Internal Employee Scheme and approval from Management.
- Validate report on the performance of Commercial campaigns.
- Provide Analytics support guidelines to drive sales campaign efficiency.
- Monitoring achievement versus targets.
- Review dashboards on Commercial channels and FOS performance.
- Recommend analytical insights to increase sales efficiency and reduce costs.
- Present to upper management regular report to track Commercial performance and campaigns results.
- Identify and lead process efficiency opportunities.
- Maintain strong relationships with internal parties Marketing, Sales channels, operations.
- Review the Quality measurement at Channel level / Product level / Geography level & Employee level.
- Assist the Sales division in lifting demand generation to next level and increase quality, quantity, and efficiency through a clear focus on driving campaign volume and yield.
- Close coordination with Marketing and Communication teams to drive sales campaign efficiency.
- Monitor competitor activities on regular basis.
- Ensure that the global campaign strategy is followed.
- Contribute to the Sales Division communication plan through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in relevant field of expertise.
- Proactively manage and motivate the team to be highly professional and results oriented.
- Share knowledge and expertise with peers and the Commercial Operation team.
- Supervise the work of direct reports to ensure they meet their objectives, are kept motivate and perform in accordance with their job description.
- Other duties as directed by Senior Management or other superiors.
- Bachelor’s degree in business or a relevant field
- 5+ years required experience in Commercial Support/Telecommunication or a similar or related function.
- Team building and coaching skills.
- Skills in project management.
- Knowledge of the Telecom industry would be an advantage.
- Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
- Good command of both written and verbal English, Arabic would be an advantage.
- MS Office applications
- Strong Analytical skills
- Strong Technical skills