IT Technical Support Officer

Dar Al Shifa Hospital

  • Kuwait
  • Permanent
  • Full-time
  • 4 months ago
Job Description

Job Scope:

Responsible for ensuring proper computer operations so that end users can efficiently deliver their work through prioritizing, documenting and actively responding & resolving end user technical support requests with the use of diagnostics and request tracking tools.

Job Responsibilities:
  • Provide first level support for computer software and Clinics technology equipment used.
  • Continuously track and monitor status of information technology systems across primary healthcare center.
  • Respond to incoming calls requesting technical support assistance, and take necessary steps to resolve issues in a timely manner.
  • Coordinate with the IT Technical Support Supervisor on issues assigned to him/her, respond to the incident/problem and apply appropriate resolutions to close the incident/problem in a timely manner.
  • Respond to employees' emails/calls/TT and other written queries concerning system software and hardware issues, scheduled maintenance, etc.
  • Perform fixes at the desktop\Laptop level, including installation and upgrade of software, conducting file backups, and configuring systems and applications.
  • Set up and configure desktop computers, Printers, IP Phones, IPTV's, QMS, peripherals and user accounts, assigning security levels, network access, etc.
  • Systematically document all requests for technical support assistance including end user identification information, nature of problem, and steps taken to resolve issues.
  • Perform regular maintenance of all system software and hardware as per maintenance schedule, etc. to ensure business continuity and minimize the system interruptions.
  • Coordinate outside contractors or vendors for various services if required.
  • Prioritizes and manages multiple projects simultaneously and follow-up on issues in a timely manner.
  • Undertakes special projects to meet the objectives of the department
  • Performs other related duties as required
  • Work in different shifts.
Job Requirements:

Education and Experience
  • Bachelor Degree in Information Technology, Compute Science or related field is required.
  • Certifications such as A+, Network+, MCP are preferred but not required.
  • 1 to 3 years of experience in providing Technical support.
Job-Specific/Technical Skills
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Knowledgeable in Hardware, Networking
  • Windows OS ( Windows 7,8 and 10), Servers.
  • Microsoft office Applications.
  • PC\Laptop hardware.
  • PC\Laptop peripherals, including printers.
  • Mobile devices.
  • Proficient in English and Arabic
Other Preferences
  • Local candidates with valid and transferable visa in Kuwait
  • Preferably Male
  • Driving License and car is a must

Dar Al Shifa Hospital

Similar Jobs

  • IT Technical Support

    • Kuwait
    IT Technical Support Job Location: Kuwait Job Requirements: Must have relevant work experience Knowledge on troubleshooting, peripherals, windows OS and office Only candid…
    • 10 days ago
  • IT Help Desk Support

    • Kuwait City
    Job Description - Installing and configuring computer hardware, software, systems, networks, printers and scanners. - Monitoring and maintaining computer systems and networks. - …
    • 3 days ago
  • IT Application Analyst

    Dar Al Shifa Hospital

    • Kuwait
    Job Description Job Scope: Under direct supervision, assists in monitoring and collecting data on system performance. Designs and implements functional and cost-efficient IT sy…
    • 3 months ago