Sales Relationship Consultant

• Deliver on sales and customer satisfaction objectives

• Maintains good relationships with customers by meeting and exceeding their expectations

• Answers customers’ questions on the phone or introduces or refers callers to the appropriate person

• Ensures customers’ awareness of all products and services available

• Resolve complaints with sensitivity and involve others when needed

• Addresses customer hesitation and resistance

• Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle

• Ensures that the details of all vehicle transactions are accurately documented and registered

• Conducts a memorable hand over with the customer

• Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)

• Prospects for new customers

• Captures prospect information and maintains a prospect database

• Communicates with customers periodically to ensure that positive relationships are maintained

• Follow the Order-to-Delivery process to ensure customer satisfaction

Bayt