Quality Officer (Jr./Sr.)

• Interprets and implements quality improvement standards in hospital to ensure quality care is delivered to patients.
• Directs and coordinates investigation of incidents and follow on the corrective and preventive measures.
• Designs and re-designs hospital key processes to improve patient flow and safety as a result of reviews.
• Reviews and evaluates patients' medical records as part of investigations or documentation audits.
• Identify and define the discrepancies in procedure implementation and initiate measures to bridge the gap.
• Initiates measures to monitor compliance and evaluates appropriateness of quality improvement and patient safety plans and practices.
• Conducts regular visits to the Clinical units to verify compliance to Required Organization Practices (ROP) against a formally developed audit checklist.
• Assist accreditation teams to review and achieve the standards and submit regular updates to quality director.
• Actively participate in quality initiatives, risk management and other activities as required and assigned.
• Conducts onsite tracer methodology as assigned to verify compliance of units to accreditation and patient safety standards.
• Participates in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality improvement needs.
• Guides the departments in developing documents (policies, procedures, guidelines) keeping in mind accreditation standards, professional consideration, Country's laws and regulations.
• Participates in meetings related to quality, safety and other operational matters.
• Participates in development of department Operational plan by suggesting objectives and action plans during departmental discussion.
• Contributes in the collation of quality department reports, based on annual operation plans/ team initiatives.
• Participate in Quality Improvement Projects as assigned.
• Conducts training sessions on behalf of Quality Department during General Orientation, Patient Safety Workshop and any others as assigned.
• Ensures quality and patient safety practices are followed at all time.
• Provides and promotes People Centered care concept by involving Patient and family in all activities affecting their care and choices as applicable.
• Promotes inclusive health by working on initiatives to provide equitable and accessible care to patients and families with special needs.
• Orients and oversees new staff for their job functions as assigned by HOD.
• Performs miscellaneous job-related duties arising due to additional department functions as required and assigned by the Head of Department.
• Working Condition: Able to withstand stressful environment.

• Ability to detect problems and report information to appropriate personnel.
• Ability to communicate effectively, both orally and in writing.
• Ability to understand and follow safety instructions and procedures.
• Ability to gather data, compile information, and prepare reports.
• Able to understand workflow in various departments and do necessary reports.
• Ability to perform Statistical Analysis
• Strong observation skills, capable problem-solver

• Hospital /Outsourced employees and Patients/Patient's relatives
• External personnel visiting the organization on job related issue

Dar Al Shifa Hospital