Guest Service Coordinator

• Welcome and greet all the patients at the hospital entrances, offering help and guidance if needed.
• Guide and escort the patients and their families as well visitors to their destinations without any confusion.
• Able to answer the entire patient's inquires about the hospital services.
• Maintain the knowledge about the hospital services and process related.
• Maintain spirit of assisting, welcoming, hospitality, smiling.
• Maintain a crispy and attractive look and appearance all the time.
• Ensures a safe environment of care for all patients, families and guests.
• Ensures quality and patient safety practices are followed.
• Provides or promotes people cantered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
• Assembles and complies fairly complex and confidential information or data and describes contents in a written report
• Report any observable unprofessional or improper action to the supervisors of the concerned departments that reflect on the quality of service and the hospital's image
• Maintain relations with all hospital staff to ensure adequate provision of quality patient service and guest relations.

• Good oral and written communication skills Arabic and English language
• Strong interpersonal skills to maintain cooperative working relationships and team effort in achieving objectives.
• Experience in dealing with public/ providing customer service
• Confidentiality, tact and discretion when dealing with people
• Able to meet deadlines
• Good conflict resolution skills and able to work independently
• Ability to perform as a team member in a large multidisciplinary group

• Patients, Visitors, Customers

• Preferably Bilingual
• Local candidates with valid and transferable visa in Kuwait

Dar Al Shifa Hospital