B2B Collection

Kuwait City
Permanent
Full-time

7 days ago

OperationZain KuwaitDivisionFinanceLocationKuwait - Kuwait CityClosing Date17-Sep-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:About the RoleThe B2B Collection Analyst is responsible for supporting in the collection of outstanding payments from Enterprise B2B accounts. In addition, the B2B Collection Analyst is responsible for other aspects of collections, such as escalating customer issues regarding collection and conducting analysis on debt collection, account reconciliation and payment processing.Responsibilities:Contact customers via phone or email to initiate collections efforts for outstanding accounts and negotiate payment agreements

Escalate any customer issues or complaints regarding billing or collection to the enterprise collection department manager

Escalate customer credit issues to the enterprise collection department manager

Monitor assigned enterprise accounts and impending payments due and register whether these have been received

Support in identification of outstanding account receivables and overdue accounts

Investigate and record discrepancies between customer records and billing systems

Investigate historical data for debts and bills

Process payments and refunds and update account status records

Prepare reports on collection activities and progress based on established KPIs

Perform disconnections as per the policy and monitor auto-reconnection on payment

Suggest policies and procedures top optimize collection efforts within Zain B2B

Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately

Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait

Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities.

What We Need From YouSkills:Ability to communicate, present and influence all levels of the organization

Proven experience as a Collection Specialist or similar role

Excellent knowledge of billing procedures

Knowledge of various collection techniques

Comfortable working with targets

Knowledge of collection laws and regulations in Kuwait

Strong quantitative, analytical reasoning and modelling abilities

Strong problem-solving skills and ability to identify and frame key issues

Excellent relationship building skills with customers

Ability to analyze a situation and produce creative, original and useful solutions

Experience designing KPIs, reports, dashboards

Strong understanding of telecommunications products, trends and technology markets

Advanced MS Office skills (Excel, Word, PowerPoint, etc.)

To be considered for the position, you will need to meet with all of the below requirements:Bachelor's Degree required: Business, Accounting &Marketing or a related field.0-3 years' experience in a related field.About Application ProcessIf you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): * Resume/CV

Passport-size photograph
Highest Education Qualification
Copy of Civil ID/Passport

Zain Group

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