Online Sales Agent

• Promotes products and services to customers via online chatting.

• Maximizes sales transactions to achieve and exceed sales targets.

• Strives to achieve pre-set sales targets in cash, warranties and accessories.

• Seeks to improve and enhance his/her level of product knowledge.

• Ensuring sales opportunities are constantly converted to sales transactions.

• Creating sales invoices and mastering BO & POS applications.

• Follow the quality assurance guidelines in dealing with the customers.

• Provide high level of service to all customers.

• Being constantly aware of customer needs

• Interacts with customers via WhatsApp and live chat in a friendly and honest manner.

• Demonstrates high level of product knowledge.

• Recommends and encourages customers for best products and services based on their own needs.

• Expedites sales process in an effective and efficient manner.

• Explains D&I and return and exchange policies to customers.

• Avoids harsh arguments and conflicts with customers.

• Being aware of all active and upcoming promotions.

• Keeps all company information including sales figures strictly confidential.

• Follows all company safety and security procedures.

• Master computer applications (Outlook, SAP, POS & BO)

Bayt