HeaderThis job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.Job Summary/PurposeJob Summary/Purpose: Serves customers by greeting, welcoming, directing and timely responding to any of their enquiries either through telephone or in-person.Job Responsibilities? Strategic: 1. NA ? Operational: 1. Welcome customers by greeting upon their arrival and guide them appropriately to the concerned person/section by understanding the purpose of visit. 2. Assist customers by issuing token numbers for queueing system or notify concerned Service Advisor if the customer have appointment. 3. Monitor and ensure that the reception area is clean, well-organized and in line with the ASG facility standards. 4. Answer customer enquiries timely through telephone by complying with ASG telephone standards and route the calls appropriately if needed. 5. Update customer files in designated system if it requires changes. 6. Conduct necessary follow-up with spare parts staff and customers in regard to the Special Order Parts Handling (SOPH). 7. Record any customer complaint either through telephone or in-person in the designated systems. 8. Provide administrative/clerical support for the operation where he/she is assigned. 9. Adhere with the Standard Operating Procedures wherever applicable. ? People Management: 1. NA ? Prepare periodic and ad hoc reports and presentations. ? Document and maintain records of activities and process workflows on internal communication portals. ? Adhere to Al-Sayer Group policies and health and safety regulations. ? Perform other duties as requested by management.Job Responsibilities Continued..Education - PrimaryDiploma (12th Standard + 2 or 3 years Diploma)Experience - Primary1Education - AlternateVocational CertificateExperience - AlternateNACPC ExperienceNALingusitic AbilitiesArabicTechno-Functional CompetenciesB-MS PowerPointB-Customer Service ProcessB-Document Archival, Security and ManagementB-IMS- AdministrationB-Business WritingB-MS ExcelB-Policies and ProceduresB-Post Delivery Follow up ProcessB-E SynergyB-MS WordB-Products and ServicesB-Electronic Parts CatalogueBehavioral Competencies5 - Achievement Orientation5 - Problem Solving5 - Customer Orientation5 - Execution Excellence5 - Personal Effectiveness5 - Impact and InfluenceCertificationsFooterThe information contained in this Job profile is the property of Al- Sayer Group. It must not be copied or used for commercial or other purposes without prior written consent of the Management of Al-Sayer Group.
