Senior Associate - Production Support Analyst
- Kuwait
- Permanent
- Full-time
- Provide 24h production support for Base24 and other payment systems.
- Proactively monitor system performance & identify potential issues.
- Effectively troubleshoot and resolve technical issues related to the critical payment systems.
- Escalate issues to the second level of senior technical staff or vendors when necessary.
- Conduct regular systems checks, maintenance. and housekeeping tasks
- Execute failover switching to the Disaster Recovery (DR) site.
- Document and track all support tickets, incidents, and resolutions.
- Identify and propose system improvements and automation opportunities.
- adherence to the production support documents and manual.
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