Assistant Training Manager
Alghanim Industries
- Kuwait
- Permanent
- Full-time
- Training Program Development: Comprehensive training programs that cover various aspects of furniture installation, including product knowledge, installation techniques, safety protocols, customer service and safety protocols
- Curriculum improvement: Continuously update training curricula to incorporate new products, technological advancement, and industry innovation.
- Assessment and Evaluation: Assess the effectiveness of training programs by conducting evaluations, skills assessment, and gathering feedback from the trainees, through performance metrics.
- Collaboration: Ensure full collaboration with installation team leaders and supervisors to identify the needs and tailor training accordingly.
- Documentation and Reporting: Owner of all repositories of product / installation training material including videos, installation process etc. Maintain accurate record of training activities, including attendance, evaluation, and any additional training-related data.
- Quality Assurance: Monitor the work of installation teams to ensure that they adhere the training standard and guidelines, maintaining a high level of quality and consistency.
- Customer Service: Review customers' feedback and ensure to develop the necessary training programs to address the concerns of the dissatisfied customers.
- Training Center: Develop and own the training center infrastructure
- Bachelor's degree in relevant field
- Proven experience in furniture installation or related field
- Strong knowledge of furniture products and assembly techniques
- Excellent communication and presentation skills
- Bi-lingual (Arabic/English) preferred