Contact Center Agent
Zain
- Kuwait City
- Permanent
- Full-time
Your responsibilities will include but not be limited to:Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.Providing product and service information to customers.Promote Zain's products and services by understanding customer needs and interests, and providing them with the right offers that match those.Troubleshoot service equipment issues.Adhere to, and fulfill, individual and team performance metrics.What Do You Need to QualifyDegree and ExperienceTo be considered for the position, you will need to meet with all of the below requirements:High School / 1 Year Diploma & Above0-3 years' experience in a related fieldSkillsExcellent Communication Skills (Speaking and Listening)Excellent Problem-Solving SkillsHigh Drive for AchievementStrong Knowledge of MS OfficePreferably BilingualAbility to work under pressureAbout UsZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 5,000 providing a comprehensive range of mobile voice and data services to over 48.9 million active individual and business customers as of Sept 31, 2024Vacancy TypeFull Time Employee