Discharge Officer
Dar Al Shifa Hospital
- Kuwait
- Permanent
- Full-time
- Adheres to established Reception departmental policies and procedures and initiates
- Action in attending to the patients as per established procedures.
- Responsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”.
- Managing and preparing patient invoices.
- Performing administrative tasks such as answering phone calls and responding to emails.
- Following up with patients on accounts that are late as well as those which are seriously overdue.
- Keeping all patient records confidential.
- Deal with medical insurance companies and to explain financial matters to patients and staff.
- Process patient statements, post transactions, and ensure accuracy of inputted data.
- Perform administrative tasks such as receiving phone calls, replying emails, and using word processors to prepare reports.
- Monitor unpaid claims and contact customers by sending them payment reminder as required.
- Ensure compliance with standard procedures and policies in performing job operations.
- Participates in departmental meetings and related in-service educational programs.
- Respond as appropriate to enquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
- Perform miscellaneous job-related duties as assigned.
- Ensures quality and patient safety practices are followed.
- Provides or promotes people centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
- Strong communication and interpersonal skills.
- Ability to interact and communicate with people over the telephone, often in stressful situations.
- Skill in the use of personal computers and related software applications.
- Ability to analyze and solve problems.
- Conducting activities according to the highest organizational and ethical standards.
- Ability to perform basic patient assessments and referrals.
- Knowledge of patient registration procedures and documentation.
- Skill in preparing and maintaining patient records.
- Knowledge of medical insurance claims procedures and documentation.
- Knowledge of patient care charts and patient histories.
- Align with Hospital quality polices and patient safety procedures
- Patients, Visitors, Customers
- Preferably Bilingual
- Local candidates with valid and transferable visa in Kuwait