The Assistant Operation Manager supports the Service Center Manager in overseeing dailyoperations to ensure efficient workflow, high-quality customer service, and compliance withcompany standards. This role involves supervising staff, coordinating service delivery,managing inventory and logistics, and implementing process improvements. The AssistantOperation Manager plays a key role in maintaining operational excellence, optimizing resourceutilization, and enhancing the overall customer experience.Key Roles and ResponsibilitiesActivities₋ Assist the Operations Manager in overseeing day-to-day service center activities to ensuresmooth operations.₋ Monitor service workflows and ensure timely completion of customer requests andrepairs.₋ Supervise front-line staff, including technicians and customer service representatives.₋ Assist in scheduling shifts, assigning tasks, and ensuring adequate staffing levels.₋ Handle escalated customer complaints and ensure prompt, satisfactory resolutions.₋ Identify areas for operational efficiency and suggest improvements to reduce delays andenhance service quality.₋ Monitor stock levels of parts, tools, and supplies; coordinate with suppliers for timelyreplenishment.₋ Ensure equipment and resources are used efficiently and maintained properly.₋ Prepare and maintain operational reports, including service logs, inventory usage, andcustomer feedback.₋ Support audits and compliance with safety, quality, and company standards.₋ Assist in onboarding new employees and providing ongoing training to staff.₋ Ensure employees are informed of updates to processes, products, or safety protocols.₋ Support a safe working environment by enforcing safety policies and procedures