Call Center Agent

Acico

Kuwait
Permanent
Full-time

13 days ago

The Call Center Agent plays a crucial role in the construction and building industry, serving as the primary point of contact for customers seeking assistance and information. This position requires excellent communication skills, a strong customer service orientation, and the ability to handle various inquiries effectively. The ideal candidate will be responsible for managing incoming calls, addressing customer concerns, and providing accurate information about services and products offered by the company. This role is essential in maintaining customer satisfaction and fostering positive relationships with clients.Responsibilities: * Answer incoming calls promptly and professionally, providing exceptional customer service.

Assist customers with inquiries regarding products, services, and project details.
Document customer interactions and maintain accurate records in the database.
Resolve customer complaints and issues efficiently, ensuring a positive experience.
Collaborate with other departments to provide accurate information and solutions to customers.
Follow up with customers to ensure their needs are met and satisfaction is achieved.
Provide feedback to management regarding customer trends and concerns.
Participate in training sessions to enhance product knowledge and customer service skills.
Maintain a professional demeanor while handling high-pressure situations.
Assist in the development of customer service policies and procedures.

Preferred Candidate: * Strong verbal and written communication skills.

Ability to multitask and manage time effectively.
Experience in customer service or call center environments.
Proficiency in using computer systems and software.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Flexibility to work various shifts, including evenings and weekends.
Knowledge of the construction industry is a plus.
Fluency in Arabic is preferred but not mandatory.
Positive attitude and a willingness to learn.

Bayt

Apply Now