Job SummaryThe Customer Service Representative (CSR) plays a critical role in delivering an exceptional customer experience by providing prompt, professional, and efficient service to all clients. The CSR will handle inquiries, service bookings, complaints, and after-sales support related to automotive services, new vehicle delivery, and repairs.Job ResponsibilitiesGreet and assist customers in a friendly and professional manner.Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.Schedule and coordinate service appointments, ensuring optimal workshop utilization.Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.Notify customers about service delays, changes, or required approvals for additional repairs.Ensure all customer concerns are logged and addressed promptly.Address customer complaints with a positive attitude and follow through until resolution.Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.Maintain records of customer interactions, feedback, and issues.Candidate RequirementsBachelor's degree or diploma in Business Administration, Automotive, or related field.Minimum 2 years of experience in a customer service role, preferably in the automotive industry.Knowledge of automotive service processes and terminology is an advantage.Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.Strong communication and interpersonal skills.Customer-oriented mindset with a positive attitude.
