Training Officer

• Ensures that all stores in market meet the required Food Excellence standards, through training and coaching and use of the different training and coaching tools available in every store

• Deliver and embed clarity around measurement and reporting guidelines
• Ensure brand standards and the food system is trained in and understood within the stores
• Coach managers on their plan of action to address the food knowledge, display and training

• Communicate any changes or updates to the food/product standards
• Develops process to ensure that the food/store training materials is always up to date
• Facilitate and engage with suppliers to facilitate the manual editing and printing according to market needs if needed
• Completes a store visit for as required to see if all food training standards are in place

• Ensures that food induction materials are always up to date within market and communicate to training team

• Develops a process for all new team members to go through the Food Training
• Responsible for standard food presentation within the market, post approval from product manager

• Work closely with product manager by testing new products in the market and provides detailed information to the product manager in order to put on the POS
• Plan and implement any Training module or team engagement activity to support any new business initiative or any internationally recognized product launch

• In close liaison with operations /functions management, evaluates and monitors effectiveness of food training
• Works closely with Barista Maestros and Store Managers to identify food training needs in every store.
• Communicates this with Area Managers and then draws a training needs analysis based on Area Managers' recommendation

• Bachelor's Degree
• Hospitality Experience in Food and Beverage 2 to 3 years
• Strong oral and written communication skills
• Able to positively engage, motivate and influence other
• Excellent coaching and training skills
• Good organisational and administrative skills
• Able to positively engage, motivate and influence other
• Understanding P&L/ KPIs
• Project Management Skills
• Computer proficiency
• Experience in operational management
• Experience within retail hospitality sector (preferable coffee shops industry)

Alghanim Industries