Patient Access Ambassador

• ≥ 95 % first-contact satisfaction rate
• 100 % accuracy in registration & insurance verification
• ≥ 90 % of inquiries resolved at first contact

• Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.
• Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.
• Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.
• Customer Service: Greet patients warmly; address questions and resolve concerns promptly.
• Communication & Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.
• Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.
• Compliance & Confidentiality: Ensure regulatory compliance and protect patient data privacy.

• Zero patient-confidentiality breaches
• Service standards met or exceeded
• Timely, error-free registration & scheduling
• Consistent data-entry accuracy
• Positive feedback on professional grooming & communication

Bayt