Business Development Officer

Qawam Center

  • Sharq, Kuwait City
  • Permanent
  • Full-time
  • 13 days ago
Job Title: Business Developer – Qawam CenterLocation: Kuwait City, KuwaitEmployment Type: Full-timeAbout Qawam:Qawam Center is a leading movement therapy and rehabilitation hub committed to delivering measurable, long-term results for our clients. Our work is built on precision, progression, and client accountability. We prioritize high retention and sustainable transformations, ensuring every client reaches and maintains their goals.Role Overview:We are seeking a proactive, tech-savvy Business Developer to accelerate Qawam’s growth, strengthen client retention, and ensure a seamless customer journey both in-person and online. This role blends business strategy, operational oversight, and digital sales process optimization — from lead generation and conversion to client follow-up and re-engagement.Key Responsibilities:Business Growth & Partnerships
  • Identify and pursue high-value partnerships, collaborations, and new market opportunities.
  • Develop and implement client acquisition strategies that increase conversion from inquiry to booking.
  • Build and maintain relationships with organizations, sports clubs, and medical professionals to expand Qawam’s reach.
Client Retention & Results Tracking
  • Work with the operations team to maintain and improve retention rates, especially over critical 60-day and program completion milestones.
  • Ensure systems are in place for consistent client follow-up, feedback collection, and reactivation campaigns.
  • Monitor and report on key metrics such as retention rate, demand trends, and session utilization.
Digital Sales Process & System Integration
  • Oversee the entire online sales funnel — from initial inquiry to confirmation and post-session engagement.
  • Ensure smooth integration of booking systems, payment platforms, CRM, email automation, and other digital tools.
  • Collaborate with marketing to align online campaigns with operational capacity and growth goals.
Operational Excellence
  • Support the smooth day-to-day running of the center, ensuring processes align with Qawam’s client-first, results-driven culture.
  • Identify gaps in workflow and implement solutions to improve efficiency and client experience.
  • Represent Qawam at events, presentations, and networking opportunities.
Key Performance Indicators (KPIs):
  • Client conversion rate from inquiry to booking.
  • Retention rate (60-day and program completion benchmarks).
  • Monthly and quarterly revenue growth.
  • Number and quality of strategic partnerships.
  • Lead generation and campaign ROI.
Why Join Qawam?
  • Be part of a results-focused, high-performance team.
  • Play a pivotal role in scaling one of Kuwait’s most forward-thinking wellness centers.
  • Shape the systems and partnerships that will drive Qawam’s future growth.

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