Account Manager

• Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders.
• Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.
• Operating as the lead point-of-contact for any and all matters specific to your customers.
• Building and maintaining strong, long-lasting, customer relationships
• Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecasting and tracking key account metrics.
• Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.
• Assisting with high-severity requests and issuing escalations as needed.

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