CRM Executive

Kuwait City
Permanent
Full-time

1 month ago

Job SummaryThe role of the CRM Executive is to assist the CRM team in planning and implementing the Automotive Division’s strategy for lead generating and customer retention campaigns.Job ResponsibilitiesGenerate and constantly improve analytical reports and reporting structure.

Constantly improve the efficiency of the Call Center and its utilization.
Coordinate with all Business Unit’s Marketing teams to ensure campaigns are maximizing their lead generation.
Set up a meeting schedule to interact with Department Managers on a monthly basis to discuss Customer Relation Management performance
Analyze Customer Relation Management performance through various statistical and reporting methods.
Ensure communication strategy is defined and implemented effectively and relevantly.
Ensure customer insight is obtained using the central database.
Develop feedback or complaint procedure for customers to use.

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