Customer Service - Female

United Integrated Holding Company

  • Kuwait
  • Permanent
  • Full-time
  • 13 days ago
The Customer Service role at our company in Kuwait, is an exciting opportunity for a dynamic and motivated female professional. This position is essential for ensuring customer satisfaction and fostering strong relationships with our clients. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and providing information about our services. This role requires a blend of communication skills, problem-solving abilities, and a passion for helping others.Responsibilities: * Respond promptly to customer inquiries via phone, email, and in-person.
  • Resolve customer complaints and issues effectively and efficiently.
  • Provide detailed information about products and services to customers.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve customer service processes.
  • Conduct follow-ups to ensure customer satisfaction after service delivery.
  • Assist in training new customer service representatives.
  • Gather customer feedback to identify areas for improvement.
  • Participate in team meetings to discuss performance and strategies.
  • Stay updated on product knowledge and industry trends.
Preferred Candidate: * Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Proficient in using customer service software and tools.
  • Excellent problem-solving skills.
  • Empathetic and patient attitude towards customers.
  • Ability to work independently and as part of a team.
  • Fluency in Arabic and English is preferred.
  • Experience in customer service or related field.
  • Strong organizational skills.
  • Willingness to learn and adapt to new challenges.

Bayt