Support Services Call Center Coordinator (Female)
- Kuwait
- Permanent
- Full-time
- To handle the all-incoming requests from all the areas. Receive, log them and ensure that the request is acted on.
- To liaise with Maintenance department on maintenance request and sent request through SAP.
- To provide a courteous and efficient telephone manner according to DASH standard.
- Taking the bookings for the meeting rooms and follow up on necessary arrangements.
- To liaise with reception department regarding the guest requests and update them on the status.
- To ensure that room status changes are updated in SAP every time and where necessary communicated with admission department for the changes.
- To control the house keeping supplies and assist in the inventory procedure.
- To ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service.
- Assists in the administration of the department by completing the necessary forms, documents and log books in a timely and accurate manner as directed.
- Handles the customer complaints if possible or reports to HOD.
- Make appropriate suggestion and recommendation to HOD for the general improvement of the section.
- Polite and professional in any situation where the image or regulation of the hospital is represented.
- Contributes to moral and team spirit of the hospital by maintaining effective relationship with colleagues.
- Updating of day today/weekly/Monthly departmental reports
- Ensures quality and patient safety practices are followed.
- Provides or promotes people centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
- Education: Bachelor's Degree or Diploma in Hotel Management
- Experience: Minimum 2 years' experience in Hospitality service industry
- English and Arabic
- Write routine reports, correspondence, summaries, and reports in English using prescribed format.
- Ability to speak effectively in English before groups such as customers or employees
- Computer Proficiency: Good Knowledge of MS Office & Hospital operating systems
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