Support Services Call Center Coordinator (Female)

• To handle the all-incoming requests from all the areas. Receive, log them and ensure that the request is acted on.
• To liaise with Maintenance department on maintenance request and sent request through SAP.
• To provide a courteous and efficient telephone manner according to DASH standard.
• Taking the bookings for the meeting rooms and follow up on necessary arrangements.
• To liaise with reception department regarding the guest requests and update them on the status.
• To ensure that room status changes are updated in SAP every time and where necessary communicated with admission department for the changes.
• To control the house keeping supplies and assist in the inventory procedure.
• To ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service.
• Assists in the administration of the department by completing the necessary forms, documents and log books in a timely and accurate manner as directed.
• Handles the customer complaints if possible or reports to HOD.
• Make appropriate suggestion and recommendation to HOD for the general improvement of the section.
• Polite and professional in any situation where the image or regulation of the hospital is represented.
• Contributes to moral and team spirit of the hospital by maintaining effective relationship with colleagues.
• Updating of day today/weekly/Monthly departmental reports
• Ensures quality and patient safety practices are followed.
• Provides or promotes people centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

• Record and filing of all the support service-related documents.
• Create maintenance notification in SAP and follow up.
• Follow up on support services related purchasing request.
• Managing the real time room status update on SAP

• English and Arabic
• Write routine reports, correspondence, summaries, and reports in English using prescribed format.
• Ability to speak effectively in English before groups such as customers or employees

• Good language skill, ability to read and write.
• Positive approach to the customer service.
• Follow the polite and courteous telephone manner.
• Should be active and show the initiative.

• Executive housekeeper
• Dietary department
• Admission Department
• Nursing
• Maintenance
• HR
• Purchasing

• Candidates who are available in Kuwait and possess a valid and transferable visa in Kuwait will be preferred.

Dar Al Shifa Hospital