Service Sales Engineer
- Kuwait
- Permanent
- Full-time
- Manage a portfolio of elevator units through maintaining good working relationships with existing customers
- Serve as primary contact for timely resolution of customer needs surrounding inquiries
- Develop build-on repair and modernization sales through networking, bids and tenders
- Develop your own sales strategy to achieve sales targets, ensuring profitability
- Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
- Conduct sales negotiations and close deals, ensuring payment on time
- Collaborate with fellow team members, including other sales representatives and field colleagues
- Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Prepares estimates and issues quotations for additional repairs, up-gradating of units and modernization.
- Liaises with clients to hunt new client, negotiate maintenance contract for non-Otis recoveries and Modernization, ensuring all potential client risks are addresses under the renewal terms.
- Ensures critical actions on all contracts including “SPL - special contracts” are captured to minimize Otis' contractual risk.
- Executes sales strategies to recover lost units, modernization and actively pursues clients to ensure unit recovery on favorable terms for Otis – Entity.
- Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
- Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
- Assists the Finance Department with the timely collection of payments based on contracting agreements.
- Maintains and updates the maintenance contracts database in the SMS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.
- Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.
- Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
- Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
- Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
- Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
- Bachelor’s degree in Engineering or equivalent
- Minimum of 7 years of experience in service sales
- At least 2 years in roles with progressively increasing responsibilities, demonstrating leadership and strategic influence.
- Relevant certification such as Certified Sales Associate (CSA) or equivalent is preferred.
- Fluent written and spoken English & Arabic is essential